What's happening at Baker Affleck

Thank you very much for participating in the Baker Affleck client survey – we consider feedback a gift and what more could we ask for this Christmas than this wonderful gift from you!

We were very pleased to learn that the vast majority of our clients are satisfied or very satisfied with the service they receive from Baker Affleck - however we are very concerned about the few clients who are less than satisfied.

Your feedback will help us to deliver a service level which meets with your expectations and achieve our company mission – to add value to every client, every opportunity.

Some of the areas you said you would like to see improvement are:

location / premises;
value added services;
more personal communication;
knowing who to contact at Baker Affleck; and
more client events.

We will tell you more about how we intend to address these issues throughout 2010. In the meantime here are just a few of the wonderful comments you wrote about your experience with Baker Affleck:

“Extremely satisfied, without your help in every aspect of my business I don't believe I would still be here.”

“As a new client we have found Baker Affleck to be very attentive and we appreciate the fact that when we speak to our accountant or his assistant they are aware of exactly where we are with our business and we are not merely a number (as we have been with accounting firms in the past).”

“Great on every level, from reception right through to every person I have ever spoken with.
Always cheerful, you can hear the smile.”

“Extremely good relationship, always there when I need you. Never make me feel that any question is to trivial, always ready to help in any capacity.”

If you wish to discuss any of these initiatives at any time, please contact me, my fellow directors Michael Ellis and Glenn Seaton or the Baker Affleck team - we are always happy to hear from you!

Yours faithfully

Baker Affleck Chartered Accountants

Damien Moffrey - Director